Privacy Policy

1. Introduction

At Docsloop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document processing service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information
• Account credentials
• Billing information
• Usage data and preferences

2.2 Document Information

When you use our service to process documents, we collect:

• Document content and metadata
• Processing history and results
• Usage patterns and statistics

2.3 No File Storage

Important: We do not save any of your files on our servers or storage systems. All document processing happens in real-time, and your files are never stored on our infrastructure.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our service
• Process your documents and deliver results
• Send you important service updates
• Improve our services and develop new features
• Protect against fraud and unauthorized access

4. Third-Party Services

We use certain trusted third-party services to provide specific functionality:

4.1 Payment Processing

We use Stripe for payment processing. When you make a payment, your payment information is handled directly by Stripe. We do not store any payment details on our servers. For more information about how Stripe processes your data, please refer to Stripe's Privacy Policy.

4.2 AI Language Models

Our service utilizes AI language models from OpenAI, Google (Gemini), and Anthropic to process and analyze documents. When you use our document processing features, your document content may be processed by these third-party AI services. However, as stated in our No File Storage policy, we do not store your documents on our servers or these third-party services.

For more information about how these services handle data, please refer to their respective privacy policies:

• OpenAI Privacy Policy
• Google Privacy Policy
• Anthropic Privacy Policy

5. Data Security

We implement robust security measures to protect your information:

• End-to-end encryption for document transmission
• Secure data storage with encryption at rest
• Regular security audits and updates
• Strict access controls and authentication

6. Data Retention

We do not store your original documents on our servers. Your files are processed in real-time and are not saved on our infrastructure. Any extracted metadata or processing results are retained according to your account settings and can be manually deleted at any time.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion
• Export your data
• Opt-out of marketing communications

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@docsloop.com.